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IT Services | IT Service Management

​JGA-IT offers advanced Information Technology Service Management (ITSM) solutions.
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  • Autonomic Network Operations Center (NOC) Services. Industry leading ITSM platform that utilizes machine learning, virtual engineers, and a strict process of continuous service improvement combined with a 24x7x365 network operations center.  
    • Proactive Performance Monitoring: Proactive monitoring to identify performance degradation, problem diagnosis, and resolution/escalation before ticket generation
    • Autonomic Resolution: Virtual engineers can resolve common network problems without human intervention. (~95% of Network at full implementation)
    • Classify & Correlate: Using advanced analytics and pattern matching to classify & correlate multiple tickets stemming from the same event/problem
    • Workforce Management: Our platform tracks engineer success (time to resolve without rework) by problem type, identifying and assigning the most qualified currently available engineer for the specific task at hand
    • Continuous Service Improvement: All automations are monitored and improved using a Six Sigma process to ensure virtual engineer effectiveness
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  • Artificial Intelligence Assisted Service Desk. Industry leading cognitive agents that can scale to meet IT service needs. Our AI based platform can scale to meet demand, offer 24/7 functionality, and can resolve events at machine speeds. First call resolution and end-user satisfaction improve dramatically with with our cognitive agent doing the work or assisting your service desk agents.
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