JGA-IT offers advanced Information Technology Service Management (ITSM) solutions.
Autonomic Network Operations Center (NOC) Services. Industry leading ITSM platform that utilizes machine learning, virtual engineers, and a strict process of continuous service improvement combined with a 24x7x365 network operations center.
Proactive Performance Monitoring: Proactive monitoring to identify performance degradation, problem diagnosis, and resolution/escalation before ticket generation
Autonomic Resolution: Virtual engineers can resolve common network problems without human intervention. (~95% of Network at full implementation)
Classify & Correlate: Using advanced analytics and pattern matching to classify & correlate multiple tickets stemming from the same event/problem
Workforce Management: Our platform tracks engineer success (time to resolve without rework) by problem type, identifying and assigning the most qualified currently available engineer for the specific task at hand
Continuous Service Improvement: All automations are monitored and improved using a Six Sigma process to ensure virtual engineer effectiveness
Artificial Intelligence Assisted Service Desk. Industry leading cognitive agents that can scale to meet IT service needs. Our AI based platform can scale to meet demand, offer 24/7 functionality, and can resolve events at machine speeds. First call resolution and end-user satisfaction improve dramatically with with our cognitive agent doing the work or assisting your service desk agents.